It's great that you're here 😊


You are currently on my FAQ page.
Here you will find answers to the most frequently asked questions about ordering, downloading, ZIP files and my creative PDF templates.
If you can't find your answer here, feel free to contact us 💛

hilfmir@bine-braendle.de



FAQ - Frequently Asked Questions

What is Bine's shop?

Bine's Shop is an online download shop with creative templates – such as coloring pages, craft templates, plotter files and PDF downloads, which you can download, print or process immediately after purchase.

Who are the templates suitable for?

The templates are suitable for hobby artists, children, families and anyone who enjoys creative crafting, painting or designing – whether for home, school or leisure.

What can I download from the shop?

There you will find, among other things, templates for coloring, crafting, tracing, popup cards, digital paper, tile patterns, plotter files, seasonal motifs (e.g. Christmas, Easter), free downloads and themed sets.

Why can't I pay with PayPal?

In most cases, you'll automatically be redirected to Shop Pay during checkout. This happens quickly and is not an error.

👉 Here's how to easily solve the problem:

  • Scroll further down in the checkout area.
  • Select "Check out as guest" there.
  • You will then be shown all available payment methods , including PayPal .

After that, you can pay with PayPal as usual 😊

How do I receive my downloads?

After your purchase, the respective PDF download is immediately available to you. You download it directly from the website and can then print it out or use it digitally.

After the purchase, you will generally receive two emails:

1. the order confirmation
2. an email with the links to your downloads

How do I open a ZIP file on my phone or tablet?

If you want to open the ZIP file on a mobile device (phone or tablet), you may need an additional app to unpack it.

The easiest way, however, is to download the file to a PC or laptop and extract it there. You usually don't need any extra software for this, as most computers can open ZIP files automatically.

If you prefer to open the file on your mobile device, you can find free apps for unzipping it in the App Store or on Google Play – depending on which system you're using. 😊

Are there any free templates available?

Yes! There is a category with free templates that you can download without purchase and use creatively right away.

Do I need a customer account?

You can also buy items without an account, but a free account helps you manage orders and create wish lists.

In which languages ​​is the shop available?

The website offers content in German and English, so you can find suitable product descriptions depending on your language settings.
You can change the language at the top of the header by clicking the globe icon (desktop) or by changing the language in the menu at the bottom (mobile).

Why didn't I receive any emails after my purchase?

This can be due to the following reasons:

  • Missing email address:
    If no email address was provided during the purchase, the email address stored with PayPal will be used automatically.
    👉 Please check the inbox of your PayPal email address.
  • Incorrect or faulty email address:
    If the specified email address is incorrect or contains typos, delivery is not possible .
  • Check your spam folder:
    Please also check your spam or junk folder.
  • Mailbox full:
    If your email inbox is full, you will not be able to receive new messages.

If you can't find your email address, please contact us at hilfmir@bine-braendle.de with your name or order number – we'll help you quickly 😊

Is there a right of withdrawal for digital products?

In principle, there is a statutory right of withdrawal when purchasing digital content.

However, for our instantly available digital downloads, this right of withdrawal may expire prematurely once the performance of the contract begins.

A prerequisite for this is, in particular, that you expressly consent before completing your order to us beginning the provision of digital content before the 14-day withdrawal period expires, and that you acknowledge that you will thereby lose your right of withdrawal upon commencement of the contract performance.

After your purchase, you will also receive a corresponding order confirmation.

The legal regulations regarding this can be found in Section 356 (6) of the German Civil Code (BGB).

👉 Therefore, please check that you have selected the correct product before completing your order.

We are, of course, happy to assist you if you have any technical problems or questions regarding your download. 😊

Email: hilfmir@bine-braendle.de

Can I use the templates for commercial purposes?

No. Commercial use is expressly prohibited .

  • All templates, designs, and files are copyrighted . All rights are held by Bine Brändle , and use is permitted exclusively for private purposes .

The following are specifically prohibited :

  • the sale of the templates or products derived from them
  • use for commercial or profit-oriented purposes
  • the distribution, sharing or publishing of the files (even in modified form)
  • Legal action may be taken in cases of copyright infringement.

If you have any questions about usage, please contact us in advance.
hilfmir@bine-braendle.de

Can I use the templates with my students at school?

Yes – definitely yes! 😊

The templates may be used for educational and supervisory purposes , including in:

  • schools
  • Kindergartens & Daycare Centers
  • nursing homes
  • Facilities for people with disabilities

The use is not commercial , but serves the purpose of collaborative creative work, learning and development – ​​and is therefore expressly desired by us.

❗ Important:

The templates may not be sold or distributed . Copyright remains with Bine Brändle .

Have fun with the creative use with your students, children or participants 🎨😊

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